European Social Fund

Are you confident that your staff are positively building your reputation? How are you engaging, motivating and training all of your staff? How do you measure your staff’s understanding of TCF?

The National Skills Academy for Financial Services (NSAFS) has developed an innovative, flexible and interactive leadership and management programme to enable people working in the industry to develop their skills and to positively contribute to Treating Customers Fairly (TCF).

Our interactive online programme:

• recognises the importance of developing a culture that puts customers at the heart of business
• helps to create the cultural framework that meets FSA requirements
• adds value to your business

This qualification is designed to develop practical techniques for managers to:

• make decisions
• devise solutions
• communicate effectively.

“Getting involved in this programme has been a great success and has helped us to meet our own business objectives by improved leadership and management skills throughout the organisation.”
Malcolm Streatfield
– CEO, Lighthouse Group Plc

Read more thoughts from Malcom Streatfield about the NSAFS’ leadership and management programme.

Business benefits

The leadership and management programme offers you and your business many benefits.

• Embedding TCF into your business adds value to the service you offer
• Employees can study around work commitments using 24/7 web based access
• Evidence based learning and development shows progress through effective record keeping
• The programme helps to improve leadership skills and business decision making
• Using the TCF profile leads to better understanding and improved communication

Completing the leadership and management programme leads to a formally recognised qualification; the Institute of Leadership and Management Award Level 3 in First Line Management.

“The course has given me the confidence to ask the team questions and to address improvement areas swiftly. Without this neither the team nor I could grow.”
Beverley Wells – Compliance and Operations Director for City Trustees, Lighthouse Group Plc

Read more thoughts from Beverley Wells about the NSAFS’ leadership and management programme.

Employees undertaking the programme will either be practising as or aspiring to be a first line manager or will be in a position of responsibility for other staff.

Programme content

The programme includes:

• interactive online resources
• group workshops
• continuous Tutor support
• practical work based assignments

Key features

The programme is:

• specifically tailored for the financial services industry
• delivered through a flexible online interactive programme via our e-learning platform ‘Link’
• able to track an employee’s progress and performance
• supported by group workshops
• designed to be worked through with line managers and the tutor to help the employee solve their current management issues

By taking the NSAFS leadership and management programme with the Skills Academy, employees are guaranteed a flexible, comprehensive and bespoke package that could be completed within 3 to 6 months.

Programme outline

The programme is made up of online modules that are fully interactive.

• Module 1: Managing Customer Service (incorporating TCF)
• Module 2: People Motivation
• Module 3: Performance Measurement
• Module 4: Problem Solving
• Module 5: Decision Making

Optional modules

Our programmes are designed to work for you. With that in mind we have developed additional modules that can be incorporated into your own specific programme.

These are:

• Module 6: Communication
• Module 7: Planning Change
• Module 8: Managing Change
• Module 9: Building the Team

Cost

We believe that the leadership and management programme works best when delivered to a group of 12 employees. Therefore, for a group of 12 employees, the cost is £655 per employee. Other group sizes can be priced on application.

Optional modules can be added to a programme at a cost of £75 per option per employee.

Funding

The NSAFS can currently access funding for this programme through the European Social Fund (ESF). This funding is specifically for employees within small and medium-sized financial services companies in London.

For further details, contact our Business Development Manager, Alison Bate on 07595 565119 or email alison.bate@nsafs.co.uk.

National opportunities for this programme are funded through ‘Train to Gain’, For further details, contact your local Regional Director who will be able to inform you of what is currently available.

And there’s more

You could also take advantage of our useful diagnostic tool to help you determine how your organisation is performing against TCF to date.

For further details, contact our Business Development Manager, Alison Bate on 07595 565119 or email alison.bate@nsafs.co.uk.