leadership and management

At the National Skills Academy for Financial Services, we have developed an innovative, flexible and interactive Leadership and Management programme to enable people working in the industry to develop their skills and to positively contribute to Treating Customers Fairly (TCF).

For employers, our interactive online programme recognises the importance of developing a culture that puts customers at the heart of business and helps to create the cultural framework that not only meets the FSA requirements, but also adds value to your business.

Are you confident that your staff are performing at building your reputation?

How are you engaging, motivating and training all of your staff?

How do you measure your staff’s understanding of TCF?

“Getting involved in this National Skills Academy has been a great success and has helped us to meet our own business objectives by improved leadership and management skills throughout the organisation.”
Malcolm Streatfield
– CEO, Lighthouse Group Plc

This qualification is designed to develop practical techniques around managerial work based problems, making decisions, providing solutions and communicating effectively.

Business Benefits

• Embedding TCF into your business adds value to the service you offer
• Employees can study around work commitments using 24/7 web based access
• Evidence based learning and development shows progress through effective record keeping

Click here for Malcolm's case study

• Programme helps to improve leadership skills and business decision making
• Using the TCF profile leads to better understanding and improved communication
• Successful completion of our programme leads to a formally recognised qualification: the Institute of Leadership and Management Award in First Line Management.

“The course has given me the confidence to ask the team questions and to address improvement areas swiftly. Without this neither the team nor I could grow.”
Beverley Wells – Compliance and Operations Director for City Trustees, Lighthouse Group Plc

Employees undertaking the programme will either be practising as or aspiring to be a first line manager or will be in a position of responsibility for other staff.

The programme includes:

• Interactive online resources
• Group workshops
• Continuous support and online tutor
• Practical work based assignments

Click here for Beverley's case study

Key Features

• Programme specifically tailored for the financial services industry
• Flexible online interactive programme via our E-learning platform Link
• Ability to track progress and performance
• Course supported by group workshops
• Practical work based assignments – designed to be worked through with line managers and the tutor to help the employee solve their current management issues.

By taking the Leadership and Management programme with the Skills Academy you are guaranteed a flexible, comprehensive and bespoke package that could be completed within 3 to 6 months.

Programme outline:

The programme is made up of on-line modules that are fully interactive:

Module 1: Managing Customer Service (incorporating TCF)

Module 2: People Motivation

Module 3: Performance Measurement

Module 4: Problem Solving

Module 5: Decision Making

Cost:

For a group of 12 staff £655* per employee (Other group sizes priced on application)

Optional modules:

Our programmes are designed to work for you. With that in mind we have developed additional modules that can be incorporated into your own specific programme.

These are the following:-

Module 6: Communication

Module 7: Planning Change

Module 8: Managing Change

Module 9: Building the Team

“Our new online Leadership and Management programme is a flexible, innovative and welcome training solution developed with our industry for our industry”
Sylvia Perrins-National Director
National Skills Academy-Financial Services

Cost:

£75 per optional module per employee **

Subsidised programmes are available subject to eligibility.

Funding

There are opportunities for funding through Train to Gain. We are also currently running this programme as a fully funded scheme specifically for Financial Services SMEs in London with funding from the European Social Fund (ESF).

And there’s more...

You could also take advantage of our useful diagnostic tool to help you determine how your organisation is performing against TCF to date.

For more details, please contact:

Alison Bate
Business Development Manager
M: 07595 565119
E: alison.bate@nsafs.co.uk

*subsidised programmes may be available subject to eligability

** Optional modules are not subsidised and are full cost.